I received a card about a year ago and still cannot use it.
As a very infrequent user, I have tried registering it a few times and tried adding funds a few times.
As it turns out, because I still have not physically used the card, it won't show funds added. And because I haven't used it in 30 days, I needed to register again.
Here is what I now understand the process to be:
1. sign up online (the only easy step)
2. load the card (add funds to the card online)
3. you won't see any funds added, as you haven't physically used the card
4. USE THE CARD (must be done - after 24 hours and within 30 days - or card will become deactivated and you must start again)
As I have no idea when I will use the card, they have one exception (for people like me). You can tap the card without any/enough funds and it will be accepted once ... thereby activating (completing the registration) the card.
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